Overview
Awad's Upholstery ("we," "us," or "our") operates the website located at awadsupholstery.com (the "Site"). This Privacy Policy explains what information we collect from visitors and customers, how we use it, and the choices you have — including specific terms for text messaging (SMS) communications. By using this Site or providing your information to us, you agree to the practices described below.
Information We Collect
We collect information you provide directly to us, such as when you fill out our contact or estimate request form, call our shop, email us, or sign up to receive text messages or other communications from us. This may include your name, phone number, email address, mailing address, and the details of the message or estimate request you submit.
Our Site also embeds a Google Maps view of our shop location. Google may collect information according to its own privacy policy when that map loads. We do not control and are not responsible for Google's data practices.
How We Use Your Information
We use the information we collect to:
- Respond to estimate requests, questions, and messages you send us
- Schedule and manage appointments and services
- Send appointment reminders, follow-ups, and service updates
- Send promotional offers or updates about our shop, where you've agreed to receive them
- Improve our services and how we communicate with customers
Text Messaging (SMS) Terms
If you provide your mobile phone number and opt in to receive text messages from Awad's Upholstery, you consent to receive SMS messages related to appointment reminders, estimate follow-ups, service updates, and promotional offers.
- Message frequency varies depending on your interactions with us.
- Message and data rates may apply, based on your mobile carrier plan.
- You can opt out of text messages at any time by replying STOP to any message. You will receive one final message confirming your opt-out, and no further messages will be sent.
- For help at any time, reply HELP to any message, or contact us directly at 513-753-5234.
- Supported carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information collected — outside of text messaging originator opt-in data and consent — may be shared as described elsewhere in this Privacy Policy; text message opt-in data and consent will never be shared with any third party for any purpose.
Third-Party Services
We may use trusted third-party tools to help run parts of this Site or manage customer communications — for example, mapping services, appointment scheduling tools, live chat widgets, or online form and customer relationship management platforms. These providers only receive the information necessary to perform their function and are not permitted to use your information for their own marketing purposes.
Cookies & Similar Technologies
Parts of this Site, including embedded third-party tools like Google Maps, may use cookies or similar technologies to function properly. You can control cookies through your browser settings; disabling them may affect how some features of the Site display.
How We Protect Your Information
We take reasonable steps to protect the information you share with us. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may opt out of text messages at any time by replying STOP, and you may unsubscribe from email communications using the link provided in those emails, where applicable. You can also contact us directly by phone or email at any time to ask what information we have about you, request corrections, or request that we delete your information, subject to any recordkeeping requirements we're legally obligated to follow.
Children's Privacy
This Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The effective date at the top of this page will be updated whenever changes are made.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Awad's Upholstery
3413 St. Rt. 132, Amelia, OH 45102
Phone: 513-753-5234
Email: toaw1960@gmail.com